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Shipping FAQ

What are your shipping costs and how will my order be delivered?

Orders over $99 will be shipped free of charge within Australia. Orders under $99 will be charged at a flat rate of $5.95 within Australia. The cost of shipping will be calculated at the checkout. All orders within Australia are shipped by Australia Post Express service. International orders are shipped via Australia Post- Standard International Post. A tracking number will be emailed to you when your order is dispatched.

How long will it take for my order to be shipped?

Our elixirs are made for you when you place your order please allow up to 2 days for your order to be processed. Please let us know if your order is urgent and we will prioritize it.

Do you ship internationally?

We ship worldwide excluding USA and Canada. Please allow up to 10 working days for delivery, contact us using the contact form for queries regarding your order.

Is a signature required on delivery?

A signature is not required on delivery. If you are not home when your order is delivered, it may be left in a safe place by Australia Post or collection from your nearest post office is required within the time frame stipulated by Australia Post. Mohi skincare is not responsible for Australia Post delivering to the incorrect address or for Collection Centres signing parcels over to an incorrect recipient.

Damaged in transit

All care is taken when packing your order to ensure your items are safe when leaving our studio. Once your package has left our studio, mohi skincare is not responsible for damages incurred. Please contact Australia Post regarding transit damaged deliveries.

Any other questions?

Please feel free to contact us via the contact form for any further questions.