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Returns Policy

Do you accept returns?

If you are unsure about purchasing our full-size elixirs we encourage you to purchase our 5mL travel size products before committing to the full-size product. Alternatively, we are happy to supply a 1ml sample of our elixirs for $10 each including postage. For health and safety reasons, we don’t accept returns due to change of mind or general dissatisfaction.

What to do if you have a problem with your order

Returns or refunds will be allowed up to seven days after delivery. We make every effort to ensure that your purchase arrives to you in perfect condition. If you are experiencing a problem with your order, email us using the contact page form.

What to do If you need to return your order to us

Please do not send any products back without contacting us first and getting a return authority number. If you need to return your order a return authority form will be emailed to you for completion, once your return request has been processed and approved a return authority number will be emailed to you. Your return authority form and number must be included with your return.

Shipping costs for returns?

It is the customer’s responsibility to pay for the return shipping which will be refunded once your return is processed. Returns must be sent via Australia Post using a small express post satchel and must be in the original packaging. Please email us your tracking number once you have posted your return. If your return is lost by Australia Post it remains at the cost and the risk of the sender. Mohi skincare does not take responsibility for any returned items that are lost during transit in the post when being returned to us.

Any other questions?

Please feel free to contact us via the contact form for any further questions.